papu88 Privacy Policy

papu88 ("we", "our", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains what types of personal information papu88 collects, how it is used, who it may be shared with, and what your rights are.

By using or registering on our website, you agree to the terms of this privacy policy. If you do not agree with any term, please refrain from using our services. We may update this policy from time to time and will notify you appropriately of any changes.

When registering with papu88 and using our services, we may collect the following types of information:

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment-related information (bKash, Nagad, Rocket, or bank account number)
• National ID number (applicable for KYC verification)
• Your preferences and preferred language of communication

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type and operating system
• Page visits, session duration, and navigation history
• Cookies and web beacons (see Section 7 for details)
• Transaction history and gaming activity information

2.3 Information Received from Third Parties

To prevent fraud, verify identity, or ensure responsible gaming, we may sometimes collect information from trusted third-party services. Information collected in this way falls under this privacy policy.

papu88 uses your personal information only for the following legitimate purposes:

• To complete account registration and identity verification
• To process deposits and withdrawals
• To send bonuses, promotions, and cashback offers
• To provide customer support and respond to your inquiries
• To take measures against fraud and money laundering
• To facilitate responsible gaming monitoring and limit-setting
• To improve platform security and performance
• To fulfil legal obligations and resolve disputes
• To send important service-related notices and updates

We never sell your information to third parties for commercial purposes.

papu88 may share your personal information with third parties only in the following limited circumstances and under strict confidentiality agreements:

4.1 Service Provider Partners

Information is shared only to the extent necessary for partners involved in payment processing (bKash, Nagad, Rocket, and banking partners), identity verification, fraud detection, and technology infrastructure management.

4.2 Gaming Software Providers

Software providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive the minimum information necessary to operate games. Each of them follows their own independent privacy policy.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable laws. In such cases, only the minimum necessary information is disclosed.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In that case, we will notify you in advance and you will be given the opportunity to accept the new policy.

papu88 uses industry-standard technology and practices to ensure the security of your personal and financial information. The key components of our security framework are described below:

• SSL Encryption: All data transmitted between you and our servers is protected by 256-bit SSL/TLS encryption.
• Database Encryption: Encrypted databases are used for storing sensitive information.
• Access Control: Only authorized personnel can access information required for specific tasks.
• Regular Security Assessments: Our systems undergo regular security audits and reviews.
• Two-Factor Verification: Members can add an extra layer of security to their accounts.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We strive to ensure the highest level of protection, but the possibility of a security breach cannot be entirely ruled out.

papu88 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. Specific retention periods are as follows:

• Active account data: For the full duration the account remains active
• After account closure: A minimum of 5 years as required by legal obligations
• Transaction records: Long-term retention in compliance with financial regulations
• Gaming activity logs: For the period required for responsible gaming monitoring
• Cookie data: Varies depending on the type of cookie (see Section 7 for details)

Once the required period has ended, your information is securely deleted or de-identified.

papu88 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for login sessions, security tokens, and core service operations. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language, and personalized settings.
• Analytics Cookies: Used to analyze site usage and improve services.
• Marketing Cookies: Used to display relevant offers and promotions based on your interests.

7.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect some important functions of the site.

As a member of papu88, you have the following rights over your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In specific cases, you can ask us to limit how your information is used.
• Right to Portability: You can request to receive your data in a structured format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: You can withdraw consent you have given at any time.

To exercise these rights, email us at [email protected]. We will process your request within a reasonable time in line with our legal obligations.

papu88 strictly provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors. Age is verified during registration and accounts of those under 21 are immediately cancelled.

If we are informed that a minor has provided information, we will immediately delete that information and close the associated account. Parents or guardians can contact us to report concerns about a minor's information.

papu88 uses servers and services located in various countries, which means your information may be transferred internationally. Regardless of where information is processed, the protection standards of this privacy policy apply.

For international data transfers, we establish strict data protection agreements with receiving parties and ensure that your information is always covered by adequate safeguards.

papu88 may update this privacy policy at any time. For significant changes, we will notify you via your registered email address or through a special notice on the website.

Your continued use of our services after a revised policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or concerns about this privacy policy, or if you wish to make a request regarding your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live support available in Bengali

Our privacy team will process your request as quickly as possible. To learn more about responsible gaming and personal data protection, visit our Responsible Gaming page.